The second-hand marketplace Shoppers Voice Frustration Over Sizing Updates
Shoppers are voicing their frustration after an update resulted in products showing incorrect sizing.
The popular resale platform has revised its sizing categories for female and kids' apparel without notifying all users about the change.
Digital Channels Backlash
Countless users and merchants are expressing on platforms stating that platform listings now display a different size category than originally posted due to the recalibration.
The company said the new system was more in line with similar services.
It has advised users to examine their items and adjust the sizing manually when needed, which has left users frustrated.
Measurement Approach Updates
Previously, the sizing featured a single numeric size and a letter, such as S/8 or M/10.
The updated approach includes an alphabetical indicator and numerical range for example S/UK 8-10.
With some products, the measurements have been reclassified - for example a size L used to be a 12 but now shows as UK 16-18.
Member Experiences
One content creator, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Not many brands say XL is a 20-22," as the platform currently indicates.
Another user, located in Scotland, explained products she uploaded on Vinted with size 14 labels were displaying on the service as measurements 20-22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she explained.
Manual Updates
A different user, based in Derby, explained she became annoyed because the modification necessitated personal updates the sizing for "all her products".
"For me this is particularly frustrating, since I have chronic health issues and platform income has been essential after experiencing income reduction," she said.
Service Background
The app has more than 100 million members, comprising 18 million UK members.
It has emerged as a preferred choice compared to resale services such as eBay and Depop.
This is not the initial instance that an unexpected update within the service has received backlash: previously, the service retracted a modification to its shipping options due to shopper criticism.
